impossibile attivare tema

[beautyinked]

ciao ragazzi ho appena acquistato il tema Athena della smartcat, ma non riesco ad attivarlo, inserisco il codice di attivazione ma non succede nulla. cercando nel supporto del produttore dell tema mi da queste possibili problematiche ( la prima la ometto in quanto non è sicuramente un problema di av):


2. Technical Issues (cURL)

Please contact your hosting provider to determine whether cURL is enabled. cURL is a very common extension that most servers have enabled, and it is required for our activation server to send and receive a response. If your hosting provider is unable to turn on cURL, the Smartcat team can activate the plugin for you manually, with FTP login credentials to access your site. Please submit this information along with your licence number or receipt number in a support ticket to our Helpdesk.

3. Firewalls and Ports

If your webserver is behind a firewall, or if there are standard web server ports that are closed due to the network you’re on, your server admin will need to open the ports allowing your web server to send and receive data back to our licensing servers. This is required for you to be able to activate the product, and receive product updates. While this is a rare issue, it is common within certain organizations such as universities.

4. Security Plugins

Some password protected sites, or sites using maintenance mode plugins, are unable to communicate with our licensing system. If this is the case, please temporarily turn off your security plugin or maintenance mode plugin, to allow your server to communicate with ours and activate the product.

possibili soluzioni??

[alemoppo]

Prova sbloccando le connessioni server to server (da impostazioni).

Ciao!

[beautyinked]

fatto ma non è cambiato nulla

[beautyinked]

problema risolto dovevo attivare il tama dal sito del produttore ma non avevo ancora ricevuto il link per farlo, grazie!