hi problem with account

hi everyone i have a problem with my account, i open a new account in altervista, i activated account. but now i can't login in cpanel of account and in FTP i can't login.

what is problem , who can help me with this?

other sites of altervista i can open , but mine not.

Help please

[makpaolo]

need to attend the propagation of the DNSs (24-48 hours)